Post Shoot FAQ | Downloads, Printing and Retouching

Saturday, December 10, 2016

After your portrait or wedding shoot, I will send you a link to a password protected online image gallery. You can share this gallery with others, browse images, download files and order prints and other products.

Please see below for more information and answers to frequently asked questions. If anything is still unclear, please feel free to shoot me an email at


How Can I Download All Of My Images?

When you login to your gallery, you’ll see a  “Batch download” button at the top right. I’d recommend that everyone click on that and download all their files at the original/highest resolution. 

(If your shoot was a wedding, I’ll be sending you a thumb drive in which case you can skip this step. Downloading an entire wedding shoot at high resolution could take many many hours depending on your Internet speed).



How Can I Download Individual Images or Order Prints?

When you click on an individual image, you will see buttons for “Download” and “Add to Cart” to the top right of the photo. “Download” gives you a variety of resolution options to download to your computer, and “Add to Cart” will bring up a pop up menu with different print and product options and prices.

By the way, the copyright notice will not show up on your downloaded images. 



Can I Crop My Prints?

Yes. Once you’ve selected the photos you want to print, you will see an option for cropping them in your shopping cart before checkout.



I Don’t Understand Resolution and Pixels. What’s This All About?

Digital photographs are composed of pixels, which are the tiny dots of color which together make up the photo. The more pixels in a photograph, the better the resolution or quality of the image.  A “megapixel” is just a million pixels. So an image which is 2000 pixels across by 1000 pixels high has a total of 2,000,000 pixels, or two megapixels.

Most computer displays have a resolution of 72 pixels per inch. So if you want to display an image 10 inches wide on your website, it should be at least 720 pixels wide.  If the image has much less than 720 pixels, you’ll notice a decrease in quality. If it is more than 720 pixels wide, it won’t look any better.

Printed photographs require about 300 pixels per inch, so print an image ten inches wide, you would want the digital image to have 3000 pixels of (horizontal) resolution.

To make things easy, I recommend everyone download their photos at the highest resolution and save them somewhere safe. 


How Long Will My Gallery Be Online?

Family portrait shoots are guaranteed to be online for a month, wedding shoots for a year. Every so often I go through and take galleries offline to make room on the photo server. There is a $75 charge to re-upload a gallery once I’ve taken it down.


What Kind Of Printed Products Do You Offer?

In addition to standard prints sizes (4x6, 5x7, etc), I also offer larger prints, canvases and other mounted print products. By mounted products, I mean that the image is mounted on foam core, wood, canvas or metal and ready to be hung on a wall without additional framing.

I encourage you to consider getting some large prints from your shoot instead of a wimpy little 4x6 or 5x7 hiding in a frame. It’s a great way to decorate a wall with a unique piece of art where you and your family are the subject matter! If you'd like to see some samples before ordering, you can schedule a time to come by my office. 


When Will My Prints Arrive?

Print orders usually go out in two to three business days and arrive at your location within 10 days of the order.

Around the holidays, photo labs and delivery services always get bogged down and orders can take longer. I have no control over this, so please order early as possible in December if you have a holiday deadline.


Why Should I Order Prints From You? You’re So Much More Expensive Than Walmart!

Ordering prints from Walmart or Snapfish is like hiring Mozart to write a piano concerto and then performing it on an out-of-tune instrument you bought at a yard sale. It’s like squirting ketchup on your filet mignon!  The colors and tones will likely be off, printed by a technician making minimum wage.  There’s also a good chance the paper isn’t archival and your prints will be green in ten years.

If you order through me, you’re getting prints from top national labs used by professional photographers. You’ll also receive personalized help with cropping and sizing--  and free retouching for prints larger than 8x10.


What’s The Deal With Retouching?

Retouching, by which I mean advanced Photoshop work (blemish and stray hair removal, wrinkle reduction, teeth whitening, etc.) is not included in my family portrait or wedding fees. Please inquire about additional fees if this is of interest to you.

Most requests are covered by my standard $25 per image retouching fee, though complicated requests (adding or removing someone from a photo or shaving off 20 pounds) would cost more.

Posted by Dennis on 12/10 at 12:10 PM
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